Caritas

As part of my Interaction Design diploma thesis, I explored how to simplify access to support services. People in difficult situations need clarity and trust, not complexity. I proposed a low-threshold entry experience with guiding questions to show only relevant, accessible services – avoiding false expectations and ensuring cost transparency. I also introduced a warmer visual language to replace the dominant red and somber imagery, aiming to convey connection, hope, and the message: you are not alone. My insights and design proposals are now informing the ongoing redesign to better serve this vulnerable audience.